Peen Nigeria Limited is hiring a Customer Care Officer in Lagos

JOB DESCRIPTION:

• deal directly with customers either by telephone, electronically or face to face

• respond promptly to customer inquiries
• handle and resolve customer complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• perform customer verifications
• set up new customer accounts
• process orders, forms, applications and requests
• organize workflow to meet customer timeframes
• direct requests and unresolved issues to the designated resource
• manage customers' accounts
• keep records of customer interactions and transactions
• record details of inquiries, comments and complaints
• record details of actions taken
• prepare and distribute customer activity reports
• maintain customer databases
• manage administration
• communicate and coordinate with internal departments
• follow up on customer interactions

• provide feedback on the efficiency of the customer service process

• High school diploma, general education degree or equivalent

• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• knowledge of social media platforms
• knowledge of administrative procedures
• numeric, oral and written language applications

• product knowledge

• interpersonal skills

• communication skills - verbal and written
• listening skills
• problem analysis and problem-solving
• attention to detail and accuracy
• data collection and ordering
• customer service orientation
• adaptability
• initiative
• stress tolerance