• Customer Care Executive at Somotex Nigeria limited

    work Somotex Nigeria limited
    placeLagos
    Date Posted: 2019-01-30

    Somotex Nigeria limited, a consumer durable distribution conglomerate, is recruiting to fill the position of Customer Care Executive in Lagos.

    Duties and Responsibilities

    • Call handling- communicating regularly with customers via phone, mail, and face to face.
    • Call registration and its allocation to service engineers
    • Data entry on the system and on customer complain register book
    • Preparation of Sukam monthly report and collation of branch monthly report
    • Preparation of replacement document for approval
    • Coordinating with team mates both in Lagos and in the branches
    • Sukam service revenue generation (annual maintenance contracts and non-warranty repairs
    • Follow up and feedback
    • Proper filling and documentation

    Requirements

    • Minimum educational standard: OND/B.SC/HND
    • Minimum Working Experience: 1 Year related experience

    Required Knowledge, Skills & Attitude:

    • Self-motivated and hardworking.
    • Result driven with constant desire to earn high income.
    • Excellent communication and writing skills.
    • Confident and determined.
    • Resilient
    • The ability to work both independently and as part of a team.
    • Excellent organisation and problem solving skills.
    • Ability to work with minimal supervision.
    • Good interpersonal skills.

    Method of Application

    Interested and qualified candidates should send their CV by 13th February, 2019.


    work Somotex Nigeria limited

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