Packmyload, a logistics company, is recruiting to fill the position of a Customer Care Executive in Lagos.

Job Details

• This will likely be a full-time role with the opportunity to become full-time for the right fit!
• During these uncertain times, Packmyload is still serving customers with essential needs.
• In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. Join our team and help us Move People Forward.

Position Summary

• Under general direction receives inbound calls and initiates outbound calls to schedule survey appointments for potential moving customers.
• Gathers necessary information regarding customers ’ moving needs and offers information regarding various service options offered by Packmyload.

Essential Duties and Responsibilities

• Responsible for initiating and answering telephone calls and processing electronic leads to schedule appointments for move quotes.
• Acts as the primary interface with potential customers, agents, and surveyors to establish and coordinate the details of survey appointments and requests for quotes.
• Guides potential customers through a specified process of obtaining needed information for their move professionally and courteously and creates move opportunity.
• Introduces and gauges interest in various value-added services.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provides ballpark quotes for basic moving services (load, transport, and delivery).
• Provides quotes and sells stand-alone auto moves.
• Routes customers to appropriate resources related to inquiries outside the scope of the lead center.
• Maintains lead center database, creates/maintains various reports as required.
• Responsible for meeting lead center targets and objectives identified.
• Follow-up with customers post-move to ensure satisfaction
• Calmly and professionally handle customer concerns, complaints, or customer service issues
• Contribute to the team effort by accomplishing related tasks as needed, and working with Office Manager and Operations Manager

Skills and Qualifications

• Interested candidates should possess a Bachelor's Degree / HND with 1 - 3 years work experience.
• Experience in general accounting and office administration
• Ability to work independently
• Experience managing teams
• Excellent administrative and organizational skills
• Great communication and customer service skills
• Microsoft Office (Word, Excel, Powerpoint) and Google Platforms (calendar, drive, email) Positive, outgoing and friendly

Office:

• Performs a variety of other duties as assigned.

How to Apply
Interested and qualified candidates should send their CV on or before 21st June, 2021, using the Job Title as the subject of the mail.