• Contact Center Agent at ​Workforce group

    work ​Workforce group
    Date Posted: 2019-04-17

    Workforce group - Our client, is currently recruiting suitably and qualified candidates for the position of Contact Center Agent in Lagos (Island and Mainland)

    Job Descriptions

    • He/She will be the liaison between the organization and its current and potential customers.
    • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
    • Managing large amounts of inbound and outbound calls in a timely manner.
    • Following call center “scripts” when handling different topics.
    • Identifying customers’ needs clarify information; research every issue and providing solutions.
    • Meet personal/team qualitative and quantitative targets.
    • Seize opportunities to upsell products when they arise.
    • HND/B.Sc in any discipline.
    • Must not be more than 27 years old.
    • Excellent spoken English with impressive interpersonal skills
    • Must be Fluent in English and one other Language
    • 1-3 years’ experience working in a related job role.
    • Must be resident in Lagos.
    Attractive Basic pay and other benefits

    How to Apply

    Interested and qualified candidates should click here to apply on or before 30th April, 2019.

    work ​Workforce group

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