• Contact Center Agent at ​Workforce group

    work ​Workforce group
    placeLagos
    Date Posted: 2019-04-17

    Workforce group - Our client, is currently recruiting suitably and qualified candidates for the position of Contact Center Agent in Lagos (Island and Mainland)

    Job Descriptions

    • He/She will be the liaison between the organization and its current and potential customers.
    • He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
    Responsibilities
    • Managing large amounts of inbound and outbound calls in a timely manner.
    • Following call center “scripts” when handling different topics.
    • Identifying customers’ needs clarify information; research every issue and providing solutions.
    • Meet personal/team qualitative and quantitative targets.
    • Seize opportunities to upsell products when they arise.
    Requirements
    • HND/B.Sc in any discipline.
    • Must not be more than 27 years old.
    • Excellent spoken English with impressive interpersonal skills
    • Must be Fluent in English and one other Language
    • 1-3 years’ experience working in a related job role.
    • Must be resident in Lagos.
    Remuneration
    Attractive Basic pay and other benefits

    How to Apply

    Interested and qualified candidates should click here to apply on or before 30th April, 2019.


    work ​Workforce group

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