• Collections Officer - SME at FairMoney

    work FairMoney
    Date Posted: 2022-04-29

    FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

    We are recruiting to fill the position of Collections Officer - SME in Lagos.

    Job Description

    • In this role, you’ll be required to ensure prompt collections of loan repayments, monitor and rehabilitate accounts in arrears through effective and efficient deployment of standard collections & recovery practices aligned with legal framework requirements.
    • You will also handle customers’ objections and complaints in a professional manner and liaise with respective departments where necessary for prompt resolution.

    Responsibilities & Duties

    • Engage defaulting customers through the telephone, e-mails and other legal means to demand for payments on overdue accounts.
    • Maintain daily activity logs of number of calls, right party contacts, promises to pay and promises to pay kept.
    • Verify information of overdue arrears and follow up with calls
    • Negotiate effective payment plan arrangements & settlement that would prevent the account from rolling forward.
    • Tracking of Payments by following up on pending promises.


    • University Degree from any related field
    • 2+ years of experience in consumer loans operation directly dealing with delinquent clients and other problem-solving situations
    • High self-motivation with strong interpersonal skills
    • Excellent verbal and written communication skills
    • Strong analytical and problem-solving skills.


    • Private Health Insurance
    • Pension Plan
    • Training & Development
    • Performance Bonus.

    Method of Application
    Interested and qualified candidates should apply

      Recruitment Process

      • A screening call with the Senior Recruiter ~30 minutes
      • Technical interview with the hiring manager ~30 minutes.

      work FairMoney

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