• Client Service Officer at ​Stanbic IBTC Bank

    work ​Stanbic IBTC Bank
    placeNigeria
    Date Posted: 2019-01-11

    Stanbic IBTC Bank, a financial service company, is recruiting to fill the position of Client Service Officer in Nigeria.

    Job ID: 34077

    Job Details

    • Retail & Business Banking

    Job Purpose

    • To render frontline service support

    Key Responsibilities/Accountabilities
    Control chequebooks:

    • Attend to telephonic queries regarding cheque books.
    • Control Automated Teller Machine (ATM) cards:
    • Receive and handle ATM cards according to laid-down policies and procedures.
    • Ensure the ATM cards are locked away overnight.
    • Dispatch and receive ATM cards to/from away branches.
    • File ATM cards in received-date order.
    • Handle retained ATM cards according to laid-down procedures.
    • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
    • Attend to all telephonic enquiries regarding ATM cards.

    Statements:

    • Issue off-cycle statements at customer’s instance and take charges as appropriate
    • Keep records of all source instructions from customers

    Reactive selling:

    • Identify cross-selling and migration opportunities and sell products/services reactively.
    • Participate in tactical sales/marketing activities as required.

    SIPML Management:

    • Attend to all pension enquiries
    • Processing of client withdrawal application.
    • Processing of client change of account information and signature
    • Processing of NSITF transfer.
    • Processing of deceased person benefit withdrawal.
    • Print statement of account and registration certificate for the client
    • Cross sale.
    • Render daily report on applicable platform.

    SIAML Management:

    • Attend to all Asset management enquiries
    • Processing of client subscription.
    • Processing of client redemption
    • Processing of client change of account information.
    • Processing of deceased person redemption
    • Print statement of account and registration certificate for the client
    • Dispatch all document to appropriate unit after execution
    • Cross sale
    Preferred Qualification and Experience
    • A bachelor's degree in any related field
    • 0-2years banking experience, preferably interfacing with customers.
    • Strong relationship management background.
    • Experienced in upholding the highest levels of service.
    • Experience in completing credit applications successfully.

    Knowledge/Technical Skills/Expertise:

    • Relevant business/financial qualification
    • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
    • Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.

    How to Apply

    Interested and qualified candidates should click here to apply




    work ​Stanbic IBTC Bank

Click here to join our Telegram community

Click here to report a suspicious job posting

Subscribe to our mailing list
Subscribe

Share this Job

announcement

Find information about a company or warn innocent job seekers about scam companies. Click here for more information