• Call Center Agent at ​Interra Networks Limited,

    work ​Interra Networks Limited,
    Date Posted: 2020-09-10

    Interra Networks Limited, an Information & Communications Technology (ICT) company, is hiring Call Center Agents in Abuja.


    • The Call Center /Customer Service Representative will be part of our debt recovery team, that are responsible for making outbound calls to debtors while projecting a professional image of the company.


    • Making outbound calls.
    • Respond to customer’s issues and concerns.
    • Management and first level resolution of customer’s complaints/inquiries.
    • Identify and escalate issues to supervisors.
    • Research required information using available resources.
    • Research, identify, and resolve customer complaints using applicable software.
    • Document all call information according to standard operating procedures.
    • Recognize, document, and alert the management team of trends in customer calls.
    • Follow up customer calls where necessary.
    • Complete call logs and reports.
    • Keeping track of assigned accounts to identify outstanding debts.
    • Planning course of action to recover outstanding payments.
    • Keep track of assigned accounts to identify outstanding debts.
    • Contact debtors to inquire of their payment status.
    • Negotiate payoff deadlines or payment plans.
    • Handle questions or complaints.
    • Create trust relationships with debtors when possible to avoid future issues.
    • Update account status and database regularly.
    • Alert superiors of debtors unwilling or unable to pay when necessary.

    Minimum qualification:

    • OND.


    • Experience in working with targets and tight deadlines.
    • Working knowledge of MS Office and databases.
    • Excellent communication and people skills.
    • Apt in negotiating and persuading.
    • Ability to be polite and compassionate without lacking confidence.
    • High school diploma is preferred.
    • Excellent Typing skills.
    • Multi lingua (Fluency in English, pidgin, and any of the approved native Nigerian languages).
    • Proficient in the use of computer applications and systems.
    • Willing to work the approved shifts for the call center.
    • Proven experience as debt collector is an added advantage.

    Interpersonal Competencies:

    • Honesty, integrity and a team player.
    • Effective communicator
    • Diligence, dedication and discipline.
    • Team work, proactive, self-driven, result oriented with a positive outlook.
    • Critically assesses own performance and continuing self/personal development.
    • Good personality, credible, comfortable in dealing with both internal and external customers.
    • Committed, reliable, tolerant and determined.

    25,000.00 + Commission on debts recovered (Monthly).

    How to Apply
    Interested and qualified candidates should apply on or before 30th September, 2020.

    work ​Interra Networks Limited,

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