• Technical Support Intern at Descasio Limited

    work Descasio Limited
    placeLagos
    Date Posted: 2020-11-09

    Descasio Limited, a leading technology solutions provider, is recruiting to fill the position of a Technical Support Intern in Onikan, Lagos.

    Responsibilities

    • Train customers on the use of Microsoft 365 and GSuite
    • Drive adoption of our SaaS products and services
    • Serve as a trusted advisor to our customers
    • Communicating with technology experts in a technical capacity.
    • Answer telephone, screen calls, take messages, schedule appointments, and provide information promptly, courteously and accurately in accordance with established policies and procedures.
    • Address and resolve basic incidents and requests; log all incidents and requests; engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility in line with agreement support SLA
    • Troubleshoot and deliver technical solutions to customers through one-to-one communication, effective prioritization, data analysis, and dedication to providing a world-class user experience.
    • Document resolutions and update self-help and staff knowledge bases.
    • Grow general knowledge of current corporate, division, and facility-specific products, increasing ability
    • Provide after hours and on-call support as needed.

    Requirements

    • BSc degree with background in computer science or related study
    • Fresh graduates and Corp member are encouraged to apply
    • 0 – 1-year work experience
    • Troubleshooting skills
    • Customer service skills
    • Interpersonal skills
    • Strong communication skills, and
    • Enthusiasm for continuous learning

    Method of Application

    Interested and qualified candidates should send their CV on or before 15th November, 2020, using the "Job Title" as the subject of the email.


    work Descasio Limited

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