• Software Support Officer at Zanibal Solutions Nigeria Limited

    work Zanibal Solutions Nigeria Limited
    placeLagos
    Date Posted: 2018-11-08

    Zanibal Solutions Nigeria Limited, a technology company, is recruiting to fill the position of Software Support Officer in Lagos.

    Job Description

    • Responsible for providing high-quality technical support.
    • Quality testing of new features of the software.
    • Documents, troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
    • Delivering solutions to both technical and non-technical end users.
    • Taking ownership of technical issues, and working with our Development group to resolve more advanced issues when necessary.
    • Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
    • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
    • Resolving escalated customer complaints without the need for team lead intervention.
    • Participation in providing training to customers as required.
    • Recognize end-users’ need for additional products and service.
    • Update and create online knowledge base articles to reduce support requests.
    • Capture details of each support request in Zanibal’s ticketing system.
    • Help test fixes provided by development and incorporate them into client sites.

    Qualifications

    • At least 1 year of experience in a software support or development/QA role.
    • Must have at least Second Class Upper or a Master’s Degree.
    • Completion of NYSC program.
    • Must be a self-starter
    • Experience in using software applications
    • Accounting knowledge is a plus.
    • Excellent Customer Relationship Management
    • Proficient knowledge of Microsoft Office
    • Basic knowledge in Linux command, and SQL , programming skills
    • Very Strong troubleshooting skills.
    • Ability to solve problems.

    How to Apply

    Interested and qualified candidates should send their CV by 30th December, 2018.



    work Zanibal Solutions Nigeria Limited

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