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Inshop Technical HelpDesk (Engineer) at Lorache Group
Lorache Group, a Marketing Management, Human Capital Development and Business Process & Strategist Consultancy Outfit, is hiring an Inshop Technical HelpDesk (Engineer) in Lagos.
Major Deliverable
- First line contact, providing technical assistance to all walk-in customer at Shops
- Assist in after sales device setup, installation, and configuration processes for new subscribers
- Create a positive customer experience
- Assist / guide customers to handle different hardware and software application as required
- Perform diagnostics, troubleshooting, repairs and upgrade on all companies access devices
- Liaise with device & terminals unit, for all hardware errors & related replacement cases
- Document help desk tickets/resolutions, and maintain defective device inventory list for shop
- Recognize areas & forward plans for internal improvement to the Territory Sales Manager
Function/Domain
- Customer Service / Technical Support Group
- Reporting to Direct - Supervisor Technical Support Group; Functional, HOD.
Qualifications
- HND / Graduate / Post Graduate in Electrical/Electronics/Computer/Communication/Info Tech
Desired Experience:
- 1 to 3 years in similar profile.
Essential Attributes:
- Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,
Desired Attributes:
- Relevant Industry Experience, been on the front desk handling customers and team.
Method of Application
Applicants should forward their Resume with subject as the position.
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