Workforce Group - Our client, a reputable company in Lagos State, is currently recruiting suitably qualified candidates to fill the position of Call Centre Agent

Job Description

• He/She will be the liaison between the organization and its current and potential customers
• He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs clarify information; research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

• HND/B.Sc in any discipline
• Must not be more than 29 years old
• Excellent spoken English with impressive interpersonal skills
• One or two years experience working in a related job role
• Must be fluent in Hausa and English
• Must be resident in Lagos.

• Attractive Basic pay and other benefits.

Click here to apply online