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Field Support Engineer at Ascentech Services Ltd
work Ascentech Services LtdplaceAbujaDate Posted: 2018-10-30Ascentech Services Ltd is hiring a Field Support Engineer in Abuja for a leading ISP company with branches across Nigeria.
Job Details
Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldwide. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
Key responsibilities:
? Manage incidents, respond to requests for technical assistance in person, via phone & email
? Responsible for supporting post-sales customer activity remotely and on-site
? Responsible for carrying out detailed Site Survey & maintain proper documentation
? Perform installation and implementation and network integration at customer?s site
? Promptly investigate, resolve & report any incidents, errors, events or deviations.
? Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
? Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to the company?s approved standard.
? Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
? Track and route problems and requests and document resolutions
? Prepare daily activity reports
? Inform management of recurring problems
Essential Attributes:
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player
Desired Attributes:
Relevant industry experience in handling customers and team members
Qualification:
HND/BEng/BSc/B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science
Desired Experience:
1. to 3 years in similar profile.
Method of Application
Interested and qualified candidates should click here to apply.
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