• Customer Care Officer​ at Peen Nigeria Limited

    work Peen Nigeria Limited
    placeLagos
    Date Posted: 2018-11-08

    Peen Nigeria Limited is hiring a Customer Care Officer in Lagos

    JOB DESCRIPTION:

    • deal directly with customers either by telephone, electronically or face to face
    • respond promptly to customer inquiries
    • handle and resolve customer complaints
    • obtain and evaluate all relevant information to handle product and service inquiries
    • provide pricing and delivery information
    • perform customer verifications
    • set up new customer accounts
    • process orders, forms, applications and requests
    • organize workflow to meet customer timeframes
    • direct requests and unresolved issues to the designated resource
    • manage customers' accounts
    • keep records of customer interactions and transactions
    • record details of inquiries, comments and complaints
    • record details of actions taken
    • prepare and distribute customer activity reports
    • maintain customer databases
    • manage administration
    • communicate and coordinate with internal departments
    • follow up on customer interactions
    • provide feedback on the efficiency of the customer service process
    JOB REQUIRMENT:
    • High school diploma, general education degree or equivalent
    • knowledge of customer service principles and practices
    • knowledge of relevant computer applications
    • knowledge of social media platforms
    • knowledge of administrative procedures
    • numeric, oral and written language applications
    • product knowledge

    JOB COMPETENCIES:
    • interpersonal skills
    • communication skills - verbal and written
    • listening skills
    • problem analysis and problem-solving
    • attention to detail and accuracy
    • data collection and ordering
    • customer service orientation
    • adaptability
    • initiative
    • stress tolerance

    HOW TO APPLY:
    Interested candidates should send their CVs
    Applicants should reside around Yaba, Shomolu, Bariga, Palmgoove/Onipanu, Gbagada area.

    work Peen Nigeria Limited

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